10% OFF SITEWIDE Including At-Home Facials

Shipping & Returns

Shop online for all your organic beauty needs.

SHIPPING
We ship to all destinations within Australia via the Australia Post.
Standard Shipping – $10.00
Orders over $100 – FREE (Standard Post / Couriers Please)
Need It Urgent – $15 (Express Post)

DELIVERY TIME FRAME

Australia
Orders received before 12:00 PM will ship the same day.
Orders received after 12:00 PM will ship the next business day.
We do not ship orders on Saturday or Sunday.
Shipping times are estimated below
Standard Post 2-5 business days depending on your location within Australia
Express Post 1-3 business days depending on your location with Australia

Western Australian (WA)
Standard Post 4-6 business days
Express Post 1-3 business days
Please refer to the AUSTRALIA POST website for more accurate delivery times depending on your location.
Public Holidays: Little Company does not ship on Victorian or Australian Public Holidays

CUSTOMER SERVICE POLICY
As an organic beauty shop committed to providing you with the best in emerging and specialist natural brands, we pride ourselves on providing exceptional customer service and quality organic beauty products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund. If for any reason we are unable to dispatch your order we will notify you within 2 business days. If you decide on a refund we are unable to honor the Free Shipping if your order falls under $90.

REFUND POLICY
Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact. If for any reason you’re dissatisfied with your purchase, we will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
If in the unlikely event you receive a faulty item or an item that you have not ordered please EMAIL US within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.
Little Company is not reasonable for individual reactions or irritations a product may cause, we encourage you thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact our customer service team if you require further information on any product before purchase –orders@littlecompany.com.au or call +61 3 9421 1293.
Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labeling and contents to be intact and in a stable condition to Little Company 79 Stephenson Street Cremorne VIC 3121.
Returns are to be received by Little Company within 7 days of the returns approval. Any refunds will be credited to the original method of payment. Shipping costs will not be refunded.