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FAQs

YOUR ORDER

Can I track my order?

Once we have processed and packed your order, you will receive a shipment notification email including tracking details. If you do not receive this shipping confirmation, please email us at HELLO@LITTLECOMPANY.COM.AU.

How long will my order take to arrive?

Standard post is 2-5 business days depending on your location within Australia.
Express Post 1-3 business days depending on your location with Australia.

*Due to AusPost delays with COVID-19, please note that we will be express posting every order without charge. We ask that you please be patient as we do our best to ensure your order gets to you as quickly and safely as possible.

Can I get a refund or return a product?

If for any reason you are not satisfied with your purchase, or if the item you have purchased is damaged, incorrect, or faulty, please email us at HELLO@LITTLECOMPANY.COM.AU or call +61 3 9421 1293

We will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.

PURCHASING

What payment methods do you accept?

We accept payments from Visa, MasterCard, Pay Pal, Apple Pay, and AfterPay.

GIFTS + PACKAGING

Can I buy as a gift and have it shipped as one?

You definitely can. During the checkout process, please make sure you enter the details of who you are sending the gift to.

Is your packaging environmentally friendly?

Our LTCO box of beautiful things is 100% recyclable and made from recycled material. The sticker is plastic free and made from recycled paper. 

GIFT CARDS

What gift cards do you have available?

We have two gift card options available:
1. A physical hard copy gift card which can be posted to the recipient. They will also receive a digital copy.
2. An e-gift card which can be emailed to the recipient. 

What will my recipient see if I purchase them an e-gift card?

If you have entered the recipients email address as well as a personal message, your recipient will receive a link to a web page with their electronic gift card. 

How long do gift cards last?

From the date of purchase, our gift cards last 36 months.

How do I redeem gift cards?

Upon receiving a gift card, you will receive a unique gift card code. To redeem your gift card against a treatment or product in store, please use your gift card code when processing your payment with a Little Company staff member.

If purchasing a product from the online Skin Shop, please apply your gift voucher code at checkout.

I can’t find / I have lost my gift card. How do I get my gift card code?

If you have lost or misplaced your gift card, please speak with one of our Little Company Studio Coordinator's who will be able to find your gift card against your name. If it was purchased for you and in the name of the purchaser, please provide us with their name and we will be able to find your unique gift card code.

SKIN CONDITIONS/CONCERNS

Pigmentation

As with most skin conditions, a holistic approach, whereby the condition is treated/managed from the inside out is advised. In this case, the skin needs to be detoxified, brightened, and protected. The treatment plan generally involves a range of internals and home care that includes antioxidants and UV protection, in combination with a series of LED sessions.

What actives are best to target pigmentation?

SPF is the best friend for a pigmentation client. Organic sunscreen actives such as Zinc Oxide are also really anti-inflammatory, so if the skin is presenting with an inflammation-driven pigment condition such as Melasma, it can be really supportive for the skin overall.

Vitamin B and Vitamin C are also great actives to include when treating pigmentation. Vitamin B helps suppress pigmentation long-term and Vitamin C helps to prevent oxidation (darkening of skin cells) and brightens/lifts/fades pigment that has already surfaced.

Rosacea

How do I best treat my rosacea/diffuse redness?

Anti-inflammation is key. Avoid inflammatory-triggers such as excessive heat (hot showers, heat-inducing stimulation of the skin, hot towels), certain foods if there is a correlation there (spicy food, wine, coffee), skincare products and/or tools and techniques (overly strong actives, stripping/foaming cleansers, harsh abrasive scrubs) and in-clinic treatments that work too much against the skin such as strong peels, exfoliations and microdermabrasion.

Then, it is about re-building the condition of your skin with skincare products that will support skin strength and actively reduce redness and inflammation within the epidermal layer of the skin.

What kinds of skincare triggers do I need to be mindful of with Rosacea?

Vitamin B3 (Niacinamide) is a powerful anti-inflammatory active which helps to strengthen skin resilience.

Zinc offers SPF protection AND has anti-inflammatory properties, plus it is a natural/organic sunscreen filter so reactive/sensitive skins like rosacea-prone skin will often respond positively to it.

Cleansers that support barrier function are best – the MV Gentle Cream Cleanser is perfect for Rosacea skin that is dry / sand-papery in texture OR the Josh Rosebrook Complete Moisture Cleanse (pH balanced so great for Rosacea-prone skin which is often an alkalising condition – we want the skin to be slightly acidic at all times for that protective acid mantle to be effective and strong)

MV Signature Mask – Pure white Kaolin Clay – it gently refines and exfoliates the skin by softening the stratum corneum and sloughing away any redundant skin cells, rather than abrading its surface – it also reduces redness / cools and calms the skin beautifully.

Long-term Vitamin A really helps treat Rosacea, but in the beginning, we would always focus on strengthening the skin and build up to this gradually.
NOTE: The Mukti Vit A is a gentle derivative – as 
opposed to Retinol or Retinoic Acid - designed to suit even the most sensitive skin.

LED Light is so helpful in the treatment of Rosacea for the wound-healing response it initiates within the skin.

In-Studio, the Jade-Rollers (as well as at home) are great to cool/calm the skin, as well as cold towels in place of hot towels toward the end of the treatment.

TREATMENTS

What is the difference between Remedy + Ritual?

Our Remedy Facial has been designed to alleviate any particular skin condition or skin concern that requires a little tailoring. Performed with deliberate intention and slow restorative practices, our Remedy Facial is a comprehensive, deeply nourishing facial that will leave you feeling relaxed, nurtured and empowered, inside and out.

Our Ritual Facial is more of a full-body sensory experience, designed to renew much more than your skin. Using multiple enhancements, massage techniques, soundscapes, and scents; our Ritual Facials will harmonise your mind, body, heart and soul. Starting with a guided meditation and breath work to sink into a deep meditative space and help anchor the body into the present moment. While still customised to suit the skin, our Ritual facial allows for a deeper connection to self.

Are your treatments safe while pregnant?

All of our treatments are tailored to each client, so easily adjustable - substituting certain products to be pregnancy safe, whilst delivering results. Our beds are also adjustable & offer extra support to relieve any pressure / discomfort. 

What products do you use in your facials? Are they safe and organic?

All of the products used within our facials have been carefully selected - they are all certified organic & wildcrafted, using only high quality ingredients. 

Do you perform extractions?

As extractions are invasive we do not take them lightly. We approach extractions with care to support our living skin approach. By supporting the skins outermost layer, the epidermis, we are in turn able to support the functions of the underlying layers of skin. If the skin is not prepped and ready for extractions, it can cause damage & scarring to the skin.

SPF

What is the difference between a physical and a chemical sunscreen?

The main point of difference between a physical and a chemical sunscreen - they either absorb or reflect the sun's rays. 

A chemical sunscreen uses chemical compounds and actually penetrates the epidermis and dermis. They function within the different layers of the skin as well as on the surface to absorb UVA and UVB rays. 

A Physical sunscreen however creates a physical barrier between your skin and the sun. Rather than absorbing into the skin, physical sunscreens will remain on the surface. They are naturally broad-spectrum, protecting against both UVA and UVB rays.

What is the difference in SPF ratings?

A 30+ sunscreen which is what a physical sunscreen goes up to, giving you 97.3% protection against UV Radiation. 

A 50+ sunscreen needs some type of chemical sunblock ingredient to make it a 50+ which will give you 97.8% protection.

While a chemical sunscreen is slightly higher, it can also be contributing to a lot of damage within the skin. 

At Little Company we always recommend a physical SPF for sun protection as you are protected as soon as you apply it to your skin and it naturally helps with inflammation. Without the chemical compounds. physical sunscreen are also the perfect option for those who experience an Environmentally Reactive skin. 

LED 
*Please read our seperate LED FAQs
    LITTLE COMPANY ETIQUETTE

    Arrival Time

    Please arrive 15 minutes before your treatment so that you can relax and tune into the present moment with a cup of LTCO Tea or Chlorophyll water. This time also provides us with an opportunity to speak with you to collect any information that is required to ensure your facial meets your needs.

    Disclosure

    If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have been in close contact with anyone that has COVID-19 or you have been tested for COVID-19 leading up to your treatment we will require you to reschedule your appointment.

    If you are pregnant or have any injuries or skin conditions, please let us know to ensure your treatment is tailored accordingly.

    Deposit

    A compulsory $50 deposit will be required at the time of booking for all facial treatments. Afterpay is not available on any deposit payment. 
    Deposits will not be required for LED Light Lounge appointments and are not applicable for bookings made with Gift Vouchers. 

    Cancellation Policy

    If appointments are cancelled outside of our 48 hour cancellation window, then our compulsory $50 deposit is 100% refundable. If late cancellation applies, the deposit will be forfeited.